Jos55 Privacy Policy – Your Personal Data Protection

Jos55 ("we", "our platform") takes member privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the jos55 website, our mobile app, and all related services (collectively referred to as the "Platform").

This Policy applies to all users of our Platform, including visitors who browse the website, individuals who register as members, and active members using our gaming services. We comply with the Malaysia Personal Data Protection Act 2010 (PDPA) and all related regulations in force in Malaysia.

When you register a jos55 account, make a deposit, claim a bonus, or simply browse our platform, you may provide us with personal information. This document explains in detail what we do with that information and your rights regarding your personal data.

We collect two main categories of information: information you provide directly to us, and information collected automatically when you use the Platform.

Information You Provide Directly:

• Registration information: Full name, identity card or passport number, date of birth, gender, email address and mobile phone number.
• KYC Information: Copies of identity documents, proof of residential address, and a facial photograph for identity verification purposes.
• Financial information: Bank account number, bank name, e-wallet account number (Touch 'n Go eWallet, Boost, GrabPay) used for deposits and withdrawals.
• Communications: Conversation records with the customer support team via live chat or email.

Information Collected Automatically:

• Technical data: IP address, web browser type and version, device operating system, screen resolution, and unique device identifiers.
• Usage data: Pages visited, games played, session duration, in-app actions, and navigation patterns.
• Location data: General location information based on IP address for geographic verification and regulatory compliance purposes.
• Transaction data: Complete history of all deposits, withdrawals, wagering, and wins on the platform.

Jos55 uses your personal information for legitimate and necessary purposes to operate the platform effectively. We do not use your data for unrelated purposes without your consent.

• Account Management: Create and manage your member account, process registrations, verify identity and manage login sessions securely.
• Transaction processing: Process deposits and withdrawals, verify financial transactions and resolve any payment disputes.
• Compliance verification: Meet KYC and AML (Anti-Money Laundering) requirements, and verify that you meet the minimum age requirement of 18 years.
• Platform security: Detect and prevent fraud, unauthorised access, bonus abuse and any suspicious activity.
• Customer support: Handle complaints, respond to enquiries and resolve technical issues you report to us.
• Service improvements: Analyse usage patterns to improve platform design, game performance and the overall user experience.
• Marketing communications: Send promotional information, bonus offers and platform updates — only if you have consented to receive them.
• Legal compliance: Fulfil applicable legal and regulatory obligations in Malaysia, including retaining transaction records for the period prescribed by law.

Jos55 does not sell or transfer your personal information to third parties for their own marketing purposes. However, there are limited situations where we need to share your information with specific parties to enable platform services to function:

• Payment processors: Banks, credit card companies, and e-wallet operators required to process your deposits and withdrawals. They receive only the information necessary to complete the relevant transaction.
• Technology service providers: Companies providing IT infrastructure, cloud computing, cybersecurity, and analytics services used to operate the jos55 platform.
• Game providers: Third-party game providers that supply games on our platform may receive limited session information necessary for the games to function properly.
• Legal authority: Law enforcement agencies, regulatory bodies, or courts where we are legally required to disclose such information.

All third parties with whom we share data are bound by strict confidentiality agreements and are required to protect your information to a standard equal to or higher than this Privacy Policy.

The security of your personal information is our highest priority. jos55 implements multiple layers of technical and organisational security measures to protect your data from unauthorised access, alteration, disclosure or destruction.

Technical Security Measures:

• Data encrypted in transit using TLS 1.3 protocol and 256-bit SSL certificates.
• Data encrypted at rest using AES-256 standards for all sensitive information.
• Role-based access controls ensure that only authorised staff can access specific data.
• 24/7 security monitoring with real-time intrusion detection.
• Regular penetration testing conducted by independent security auditors.
• Regular data backups and tested disaster recovery procedures.

Data Retention Period:

We retain your personal information for as long as necessary to fulfil the original purpose of collection and to comply with legal requirements. Generally, account and transaction records are kept for a minimum of 7 years after account closure, in line with Malaysian legal requirements on financial records and AML.

The jos55 platform uses cookies and similar tracking technologies to enhance user experience and analyse platform usage. Cookies are small data files stored in your web browser when you visit our platform.

Types of Cookies We Use:

• Essential Cookies: Required for core platform functions such as login session verification, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how you use the platform to help us identify technical issues and improve speed and responsiveness.
• Functional Cookies: Save your preferences such as language settings, display theme and game preferences so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Help us understand the most popular pages and features, average session duration and user navigation patterns to guide platform development.

You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality or user experience of the jos55 platform.

As a jos55 member, you have certain rights regarding your personal data under Malaysia's PDPA Act. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact the jos55 support team via live chat or email. We will process your request within 30 calendar days of receipt. In complex cases, this period may be extended up to 60 days with prior notice to you.

The jos55 platform is strictly limited to individuals aged 18 and above. We do not intentionally collect or process any personal information from individuals under the age of 18.

Should we find that we have collected information from a minor without valid parental or guardian consent, we will take immediate steps to:

• Delete all information related to that individual from our systems.
• Close the relevant account immediately.
• Process the return of any remaining balance, subject to appropriate verification.

If you believe that your child or any underage individual has registered or used the jos55 platform, please contact us immediately via our 24/7 live chat.

Jos55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. The "Updated" date at the top of this document indicates the date of the most recent amendment.

When we make significant changes to this Privacy Policy, we will notify you via:

• A prominent notice on the platform's home page at least 14 days before the amendment takes effect.
• Email notification to all registered members with a verified email address.
• In-app notifications via the jos55 mobile app.

Continued use of the platform after the effective date of any amendment is considered your acceptance of the revised policy. If you do not agree with the changes, please stop using the platform and contact us to delete your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jos55 handles your personal data, you may contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly through the jos55 platform or app.
• Email: [email protected] (response time: 2–5 business days)
• Supported Languages: Malay and Mandarin

For privacy complaints that cannot be resolved through our internal channels, you have the right to refer your complaint to the Department of Personal Data Protection Malaysia (JPDP) under the Ministry of Communications and Digital.

We take every privacy complaint seriously and are committed to resolving all issues within a reasonable timeframe. The well-being and trust of jos55 members are the cornerstone of our service.