Jos55 Malaysia Platform Terms and Conditions

Welcome to jos55, the trusted online gaming platform for Malaysian users. These Terms and Conditions ("Agreement") govern your use of the website, mobile app, and all services provided by jos55 (collectively referred to as the "Platform").

By accessing, registering for, or using any part of our Platform, you expressly agree to these Terms and Conditions, our Privacy Policy, and all additional guidelines that may be issued from time to time. If you do not agree with any part of this document, please stop using the Platform immediately.

Jos55 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to ensure you are always informed of the current applicable terms. Continued use of the Platform following any amendment constitutes acceptance of the revised terms.

To register and use jos55 services, you must meet all of the following eligibility requirements:

• Aged 18 years and above at the time of registration and throughout the period of platform use.
• Being a Malaysian citizen or legal resident accessing the platform from within Malaysia.
• Not appearing on the self-exclusion list of any responsible gambling program.
• Having full legal capacity to enter into a binding agreement under Malaysian law.
• Not acting as a representative, agent, or intermediary for any third party when registering or playing.

Jos55 reserves the right to request proof of identity and age at any time. Registration by individuals under the age of 18 is strictly prohibited and constitutes a serious violation of these Terms. If jos55 determines that a member has registered with a false age, the account will be terminated immediately and all funds in that account will be forfeited.

Each individual is only permitted to hold one (1) account only at jos55. Holding multiple accounts is strictly prohibited and may result in the termination of all associated accounts along with the forfeiture of all balances and wins.

During the registration process, you are required to:

• Providing your full name exactly as shown on your identity card or passport.
• Providing an active Malaysian mobile number that is valid and registered in your own name.
• Providing an active email address used exclusively for one jos55 account.
• Setting a strong, unique password that is not used on any other platform.

You are solely responsible for keeping your account login credentials confidential. jos55 will never request your password via email, phone, WhatsApp, or any other communication channel. If you suspect your account has been compromised, contact our support team immediately.

KYC (Know Your Customer) verification is required before your first withdrawal can be processed. Required documents include a copy of your identity card and proof of the payment method used.

All financial transactions at jos55 are processed in Malaysian Ringgit (MYR). Our platform supports the following payment methods: FPX, DuitNow, online bank transfer, Touch 'n Go eWallet, Boost, and GrabPay.

Regarding Deposits:

• The minimum deposit amount is RM 30 per transaction.
• Deposits are typically credited to your account within 1–5 minutes after payment confirmation is received.
• Jos55 does not charge any fees for deposits; however, your financial institution may impose its own charges.
• The payment method used for deposits must be registered in the member's own name only.

Regarding Withdrawals:

• The minimum withdrawal amount is RM 50 per transaction.
• Withdrawals are processed within 3–10 minutes once all conditions are met and verification is complete.
• Withdrawals can only be made to a bank account or e-wallet registered in the same member's name.
• Bonus winnings can only be withdrawn after the rollover requirement has been fully met.

Jos55 reserves the right to request additional verification before processing withdrawals above certain limits as a standard security measure. Withdrawal requests that are not verified within 72 hours will be automatically cancelled and the funds credited back to the platform account.

Jos55 offers a wide range of promotions and bonuses to members, including welcome bonuses, weekly reloads, daily cashback, and tournaments. All promotions are subject to specific terms stated on the Promotions ours.

General Bonus Terms:

• Every bonus comes with a rollover (wagering requirement) that must be met before any bonus-related wins can be withdrawn.
• The rollover requirement is calculated based on the bonus amount received, not the deposit amount.
• Only one bonus may be active at a time unless otherwise stated in the promotion terms.
• Jos55 reserves the right to void bonuses if there is evidence of abuse or fraud.
• Bonuses that expire without meeting the rollover requirement will be automatically forfeited.

Cashback is calculated based on net losses within the specified period and credited automatically with no rollover requirement unless otherwise stated. Monthly tournaments have their own entry conditions, which should be reviewed on the current promotions page.

All games available on the jos55 platform use a Random Number Generator (RNG) system that has been certified by an independent auditing body. This ensures every game outcome is truly random and cannot be manipulated by any party.

The following general rules apply to all games on jos55:

• Game results displayed on screen after each round or hand are final and cannot be altered.
• In the event of a technical disruption during a game session, jos55 will attempt to restore the game to the last state recorded by the server.
• Confirmed and accepted bets cannot be cancelled. If a disconnection occurs after a bet is confirmed, the bet remains valid.
• Jos55 is not responsible for losses caused by internet connectivity issues on the player's end.
• The use of automation software, bots, or any external assistance tools during gameplay is strictly prohibited.

For Live Casino games, the dealer's decision is final and based on real-time video footage. In the event of a dispute, the relevant recording will be used as official evidence.

To keep the jos55 platform safe, fair, and enjoyable for all members, the following activities are strictly prohibited:

• Multiple account ownership: Registering or using more than one account, whether under your own name or using another person's identity.
• Bonus abuse: Claiming bonuses using false information, coordinating gameplay with other members to manipulate outcomes, or exploiting vulnerabilities in the promotions system.
• Payment fraud: Using stolen, borrowed, or third-party credit/debit cards or bank accounts to make deposits.
• Money laundering: Using the jos55 platform as a channel to process or conceal funds from illegal activities.
• Hacking and technical manipulation: Attempting to hack, alter, or manipulate any part of the platform, including the game system, payment system, or database.
• Spreading false information: Spreading misleading or false information about jos55 to other members or the general public.
• Abusive behavior: Using offensive, threatening, or harassing language toward support staff or other members on the platform.

Jos55 reserves the right to suspend, restrict, or terminate any member account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or any other illegal activity.
• Failure to provide the requested KYC documents within the specified timeframe.
• Withdrawal requests that are suspicious or inconsistent with normal usage patterns.
• Instructions from the relevant authorities.

You also have the right to close your own account at any time by contacting our support team. Prior to closure, any available balance (after deducting bonuses that have not met the rollover requirement) will be processed for withdrawal, subject to full KYC verification.

Accounts inactive for more than 12 consecutive months may be subject to a monthly maintenance fee. jos55 will send a notice to the registered email address before any such fee is applied.

The jos55 platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running smoothly at all times, jos55 does not guarantee that our services will be entirely free from interruptions, errors, or delays.

Jos55 is not liable for:

• Losses or damages arising from technical disruptions, server failures, or internet connection issues.
• Indirect, consequential, or punitive damages arising from the use of the platform.
• Actions or failures to act by third-party service providers, including banks and payment processors.
• Losses resulting from unauthorized access to your account due to your own negligence in safeguarding your password.

Jos55's maximum liability to any member in any situation is limited to the total net deposits made by that member in the 30 days preceding the incident giving rise to the claim.

Jos55 reserves the right to amend, update, or replace these Terms and Conditions at any time at our sole discretion. Members will be notified of significant changes through:

• A prominent notice on the platform's home page for at least 7 days before the amendment takes effect.
• Notification email to all registered members using a verified email address.
• In-app notifications on the jos55 mobile app for users who have installed the app.

The "Updated" date shown at the top of this document reflects the date of the most recent amendment. It is each member's responsibility to review these terms periodically. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.

If you have any complaints or disputes regarding your use of the jos55 platform, we encourage you to follow the resolution procedure below:

• Step 1: Contact the jos55 customer support team via our 24/7 in-platform live chat and provide full details of your dispute.
• Step 2: If a complaint cannot be resolved via live chat, submit a written complaint to the management team at our support email address. Include your account number, date of the incident, and full details of the dispute.
• Step 3: jos55 is committed to responding to all written complaints within 5 working days.

These Terms and Conditions are governed by and interpreted in accordance with the laws of Malaysia. Any dispute that cannot be resolved through negotiation will be referred to binding arbitration in Malaysia under the applicable arbitration rules.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the jos55 team is ready to assist you.

• Live Chat: Available 24 hours a day, 7 days a week, directly through the jos55 platform.
• Email: [email protected] (response time: 24–48 business hours)
• Supported Languages: Malay and Mandarin

We also encourage you to read other related documents, including Privacy Policy and page Responsible Gaming ours for a more comprehensive understanding of how we operate and protect your interests.